Delivery Information

DISPATCH & DELIVERIES

Delivery Processing Charges approx.
Click & Collect (working days only) We aim to have orders ready for collection 1 Hour after they been ordered FREE
Second Class Signed For 2-4 working days (signature required) (FREE on orders over £40)
First Class Signed For 1-2 working days (signature required)  
Special Next Day Delivery next working day (signature required)  
Special Saturday Delivery Order must be placed before Friday 3pm  
     
 

*If an item is returned to us by your local customs office we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local customs office this will be the responsibility of the customer to resolve the issue.

We are currently offering free UK delivery (2nd class signed for) on all orders over £40.

Order cut-off for all delivery services is 3pm (UK time). Orders placed after 3pm will be treated, for the purposes of delivery, as having been placed the next working day We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements on: info@qss-vape.co.uk.

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 3pm on Friday will not be processed until Monday.

The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Insurance – PLEASE READ

All our free flat rate and Signed For services are insured up to the value of £46. We recommend choosing the Special Delivery option for all orders over £46 as this covers goods up to £500 and is guaranteed next working day delivery.

We can only refund/replace goods up to the value of £46 if the free flat rate or Royal Mail Signed for option is chosen.

If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence.

If you require any clarification regarding 'Dispatch & Deliveries' please feel free to contact us on: info@qss-vape.co.uk


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